Why can't I access Library databases?
Problems accessing Library databases may be due to one of the following reasons:
Ancestry Library Edition
This database is available only to customers inside Lexington Public Library locations.
Vendor technical problems
Database vendor servers occasionally go down for short periods. In such cases, wait several minutes before attempting access again. Scheduled downtimes (i.e. for maintenance) are typically noted on the individual databases.
Firewall software may interfere with the login/authentication that allows access to Library databases. The most common sign that firewall settings are at fault is the appearance of a database login/password page after a library card number has been successfully submitted.
You should not need to disable your firewall. Rather, enable URL referring and/or add database base URLs to your firewall's list of approved websites. Use these URLs literally and do not add ‘www’ to your entries. Multiple URLs for individual databases must be entered separately.
Library Website and Catalog
Sometimes Internet providers block information that is passed from one website to another. Powering down and powering up your cable modem may help to resolve the issue. You may also want to contact your Internet provider and ask them to reset your connection.
Bookmarks and favorites
Some Library databases will not work with bookmarks or favorites. In these cases, you must access the database via the Library's web site.
Library databases are compatible with current versions of Internet Explorer for Windows and Safari for Mac. Most are also compatible with current versions of Chrome, Firefox, and Opera.
Many of our databases are inaccessible when security settings are at their highest. Check your browser’s status under Internet Options or Preferences.
Your browser must accept cookies to successfully access Library databases. Check your browser’s status under Internet Options or Preferences.
Some Library databases require a referrer URL. Click here to make sure that lexpublib.org is listed under the Your referrer: area. If not, you may need to contact your browser or firewall provider. Some antivirus or privacy software can also block this referrer URL. Please consult the technical support number for your browser and security software, as Lexington Public Library cannot provide support for all possible software configurations.
None of the above
If the problem persists, please contact us and have the following information ready:
- The database you are unable to access
- Whether or not you are able to access another database.
- The web browser and version you are using
- The operating system you are using
- Any error messages that you see
Note: Our system performs regular maintenance around 12:00 AM each evening. While these outages are brief, you will be unable to access your online account and other services requiring your library card number during the maintenance window. We apologize for any inconvenience.