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Why can't I log into my online account?

If you cannot successfully log into your online account, remember:

  • When typing in your library card number, use only the 13 numbers and no surrounding letters. 
  • If you are unsure of your PIN, the default is the last four digits of the telephone number associated with your account.
  • If your EZ Login isn't working, try logging in with your library card number and PIN.  After you've logged in successfully, you can reset your EZ Username and EZ Password on the Account Summary screen.

If you are still unable to access your account, please contact us or visit any of our locations so that staff can assist you.

Note:  Our system performs regular maintenance overnight.  While these outages are brief, you will be unable to access your online account and other services requiring your library card number during the maintenance window.  We apologize for any inconvenience.