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Frequently Asked Questions

Catalog/ThoroBrowser

Downloadable Audiobooks

Library Policies

Catalog/ThoroBrowser

How do I check my reserve list?

To check your reserve list, log in to your account, and scroll to the bottom of the page. There you can find all items on your reserve list, each item’s status, and your position in the hold list.

How do I find what number I am on the reserve list for an item?

To find your position in the reserve list for an item, log in to your account, and scroll to the bottom of the page. Your position in the list is listed along the right side. A number indicates the number of reserves before yours; when your reserve comes in, it will say “You are next".

How do I place a reserve on an item?

To place a reserve on an item, search for the item in the catalog, and from the list of results, click the particular item you’d like to reserve. Once on the item screen, click the “Hold Request” button.

Hold request screenshot

On the Hold Request screen, enter your library card number and PIN (your default PIN is the last 4 digits of your card number). Next, choose the location where you’d like to pick up your item.

Hold request screenshot

Click on the Submit Request button to enter your request, and you will be taken to a confirmation page.

How will I know when my reserved item is in?

When your reserve item arrives at the pickup branch, you will receive notification either via mail or e-mail (to sign up for e-mail notification, call 231-5530). To check for arrived items through the catalog, log in to your account, and scroll down to your reserves list. Items that are ready for pickup will have a status of “Arrived”.

I cannot access my account information with my library card number and PIN.

There are a number of reasons this may occur. First, when typing in the library card number, use only the 13 digits and no surrounding letters. Second, if you are not sure of your PIN, remember that the default PIN is the last four digits of your account number.

If you are still unable to access your account, please contact a library staff member via e-mail or at 231-5530 for assistance.

What is my PIN?

By default, your PIN is the last four digits of your phone number.

Downloadable Audiobooks

When I access the NetLibrary website to download audiobooks, why don't I see the link to "Create a Free Account"?

Many new computers come bundled with Norton Internet Security (NIS) or Norton Personal Firewall (NPF) already installed. By default NIS and/or NPF block all referring web pages. The result of this action is missing graphics or content on some web pages. Rules can be created to allow missing content to properly display on affected sites.

To create a rule that permits referrer information:

1. Open Norton Internet Security or Norton Personal Firewall 2. Do one of the following:

  • In Norton Internet Security or Norton Personal Firewall 2003: Click Options > Internet Security, and then click the Web Content tab
  • In Norton Internet Security or Norton Personal Firewall 2004 or newer: Double-click Privacy Control, and then click Advanced 3. In the bottom of the Advanced window, click Add Site 4. In the New Site/Domain box, type the name of the site that you want to receive the referrer information (www.netlibrary.com), and click OK. The site name appears in the left frame of the Options window 5. Click the name of the new site (www.netlibrary.com) 6. On the Global Settings tab, under the Information about visited sites section, uncheck Use default settings 7. Click Permit 8. Click OK to close the Options window.

Library Policies

Can I return items to any library location?

All books, periodicals, CDS, educational Videos, Kits, tapes etc. can be returned at any location.