What is my PIN?

Your default PIN is typically the last 4 digits of the phone number on file for your account.  If your phone number has changed, your PIN might still be the last 4 digits of the phone number you provided when you registered for your library card.

You can change your PIN to any 4 numbers by logging into your account.  Please use exactly 4 numbers (no letters or special characters), or you may be unable to access library services.

Please contact us.  We can update your account information and reset your PIN if necessary.

Please contact us.  We can update your account information and reset your PIN if necessary.

No, Libby's instant digital card allows you to log into Libby using your mobile phone number.  This option doesn't use a traditional library card number or PIN.

If Libby is prompting you to verify your account, please try these steps:

• Inside the Libby app, tap the Menu icon in the middle of the toolbar at the bottom of the screen.
• Under Your Libraries, tap Manage Cards.
• Check to see if a card displays with your mobile phone number on it.  If you see it, tap the circle with 3 dots in the lower-right corner of the card. Then, tap Verify Card.
• You’ll be prompted to enter your mobile phone number.  Tap Next.
• You should receive a text message with a security code that will allow you to log into Libby.

If you don't see a card with your mobile phone number or can't complete the steps above, you may need to apply again for the instant digital card as if you’re a new user:

• Tap Add Card.
• Tap I Would Like a Card.
• Tap Use My Phone Number.
• You’ll be prompted to enter your mobile phone number.  Tap Next.
• You should receive a text message with a security code that will allow you to log into Libby.

If you're still unable to log in successfully, click here to find other options for getting a library card.